COVID-19 Update

Letter from the CEO

On behalf of Coconut Bay Beach Resort & Spa and Serenity at Coconut Bay I want you to know that the safety and well-being of our guests and staff has always been, and remains, our highest priority. We take your concerns to heart and like you we are actively monitoring coronavirus (COVID-19) developments. Know that we are dedicated to providing a revitalizing getaway for you whether you’re staying with us today or planning your future travel.

Accordingly, we have enhanced our procedures, increasing the frequency of sanitizing all areas throughout the resort. Public areas are all being cleaned and sanitized constantly in particular high traffic contact points. Additional hand sanitizing stations have been added throughout the resorts at key points – both in the front of house for guests and back of house for staff use and all departments are providing staff with daily guidance for handwashing and sanitization. In guest rooms all touchable surfaces including remote controls are being sanitized and wiped down on a daily basis as part of our housekeeping regime. And all of our tour busses, cars and vans are also being sprayed and wiped down with sanitizer multiple times per day.

Of course, should our guests need medical attention for any reason there is a nurse on property every day from 9am to 11pm and a doctor on call 24-hours per day.

As you plan your travel be secure knowing that Saint Lucia has not reported any cases of the coronavirus and remains open for business. Travel restrictions have been put in place on non-nationals with a travel history from Mainland China, Hong Kong, the Republic of Korea, Italy and Singapore; whether in- transit or originating; while any Saint Lucian national returning to Saint Lucia with a travel history to any of the mentioned countries will be quarantined for 14 days. To read the official statement from the Government of Saint Lucia visit www.stlucia.org

We will continue to be vigilant and proactive in all areas in order to make sure your stay with us is amazing.

Mark Adams
President and CEO
Coconut Bay Beach Resort & Spa and Serenity at Coconut Bay

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