BOOK WITH CONFIDENCE
We know you need assurances in regards to your travel plans and at Coconut Bay Beach Resort & Spa we’re taking every precaution to ensure your stay is care-free and your bookings are worry-free. Our ultimate goal is for our Piece of Paradise to bring you Peace of Mind. Our Paradise Protection Protocols and our worry-free booking and flexible cancellation policies are all in place. To assist in your planning, we have provided below all details about our current specials in addition to our health and safety measures, details about our island’s arrival protocols, our resort experiences and flexible cancellation policies.
OUR DESTINATION: WORRY-FREE
The CDC recently declared Saint Lucia’s COVID-19 risk to VERY LOW, carrying their “No Travel Health Notice” designation. For additional details click here
- Successfully keeping its visitors and residents safe since our borders reopened, Saint Lucia is ranked #1 in the Caribbean for its COVID-19 response with the lowest cases per capita and no deaths. For details click here.
- Saint Lucia’s current Travel Protocols include a negative COVID-19 PCR test result within 7 days of travel and filling out a pre-arrival registration form. NOTE: Be sure to visit Saint Lucia’s website for updates on arrival protocols.
YOUR RESORT EXPERIENCE: CARE-FREE
- Endless areas for social distance with Coconut Bay’s 85 acres, 5 pools, waterpark and one mile of private beach.
- Limited guest occupancy guarantees more personal space in abundant public areas.
- New seating arrangements provide distance and comfort on the beach; at our five pools; while dining and having cocktails at our nine restaurants and seven bars, indoors and out.
- Our staff have daily health screenings, undergo temperature checks, wear Personal Protective Equipment, and follow strict health and safety guidelines at all times.
- Our vendor partners including airport drivers and tour providers are government certified, implement strict sanitization measures, wear personal protection equipment, and have their temperatures taken daily.
- A full-time nurse is located on resort and a physician is on call ready to assist with any medical issue or emergency.
- Our Paradise Protection Protocols are in place with thorough sanitization procedures, including using electrostatic sprayers; high-traffic and high-touch areas are continually disinfected; a door seal signals a cleaned and sanitized room; hand sanitizer stations are easily accessible throughout the resort when handwashing isn’t possible; touchless temperature checks help monitor guest and staff health on a daily basis.
YOUR RESERVATION: HASSLE-FREE
*HASSLE-FREE BOOKINGS: Our best rates are guaranteed and easy to reserve right here on our website.
*HASSLE-FREE CANCELLATIONS: Guests can cancel their reservation with a Coconut Bay representative (in writing or on the phone) up to 72 hours prior to scheduled arrival date and be provided with a full refund (valid for travel through 12/15/20). For travel 12/16/20- 6/30/2021, guests can cancel 14 days in advance of arrival for a full refund. For travel 7/1/2021 and beyond, standard cancellation policies will apply. Cancellation confirmation must be received in writing as penalties will apply for NO SHOWS.
*NO CHANGE FEES: In the event you need to change your travel dates, don’t stress, our team will be happy to assist you without any change penalties as long as details are received at least 72 hours prior to your scheduled arrival date for travel through 12/15/20. For travel 12/16/20- 6/30/2021, guests can change travel dates 14 days in advance of arrival with no change fees. For travel 7/1/2021 and beyond, guests can change travel dates 21 days in advance of arrival with no change fees.
All policies and procedures are subject to change.
SAFE. SECURE. SPACIOUS