Our resort is divided into two wings. Our SPLASH wing welcomes guests of all ages. Our HARMONY wing welcomes adult guests 18 and older.


Transportation from Hewanorra International Airport is included in the package cost for all guests of Coconut Bay. If you’ve made your reservation directly, please email flight information to reservations@cbayresort.com and we will take care of arranging transfers. If your reservation was made through a travel agent or a tour operator, we will expect your arrival. When you arrive at the airport, you will collect your baggage, clear customs and then exit through the one main door. Once outside of the door, you will see our welcome kiosk with the Coconut Bay logo on it; simply walk up, check-in with the representative and they will take care of your transportation to the hotel.


All of our bars offer a wide selection of wines and premium, top-shelf liquors. Heineken beer and the local beer ‘Piton’ is served on tap… No bottles. The legal drinking age in Saint Lucia is 18.


There are towel huts around the resort. The three locations to pick up beach/pool towels are Harmony Bar, Sand Bar and Splash pool deck near lazy river.


Private Babysitting services is available for guests of the Splash wing. For details and hourly rates, please contact Guest Services. If babysitting services are required after 11 pm, please note an additional fee will be added to cover the cost of a taxi for the staff member, as public transportation is not available at that hour.

Private babysitting services require reservations 24 hours in advance. Saint Lucia VAT (sales tax) is not included in these prices and will apply in addition to the hourly rate.


Air Conditioning
Flat Screen Cable TV
Ceiling Fan
Tiled Bedroom
Walk-in Shower
Coffee & Tea Service
Mini Refrigerator
Hair Dryer
Iron and board
Alarm Clock Radio
King or Queen Beds
In-room Safe
Private Patio or Balcony


For Travel 17 July  – 20 December 2023:

Final payment Due : 45 Days prior to travel
Cancellations made with 21 days or less notice, full cost of stay penalty
Cancellations made with 44-22 days notice: 2 night cancellation penalty


For travel 21 December 2023 – 2 January 2024:

Final payment Due : 45 Days prior to travel
Cancellations made with 44 days or less notice, full cost of stay penalty


For travel 3 January 2024 – 20 December 2024:

Final payment Due : 45 Days prior to travel

Cancellations made with 30 days or less notice, full cost of stay penalty
Cancellations made with 44-31 days notice: 2 night cancellation penalty


For travel 21 December 2024 – 2 January 2025:

Final payment Due: 90 Days prior to travel

Cancellations made with 89 days or less notice, full cost of stay penalty
No-shows year-round: Full cost of stay.

Early departures year-round are subject to a 2-night cancellation penalty.
Coconut Bay highly recommends the purchase of travel insurance should you experience unforeseen delays due to weather, illness or flight cancellations. All cancellation penalties will apply per terms provided.

NOTE: Reservations including airline tickets may incur fees/change penalties beyond our control and will be subject to applicable airline policies/restrictions.


Car Seats are not required in Saint Lucia; therefore they are not provided. Should the guests require a car seat, they may bring their own.


Check-in starts at 3:00 pm.

Check-out by 11:00 am.


CocoLand and CocoKidz caters to children from infants to teens and offers a variety of daily supervised activities.

Hours of Operation:

Infants & Toddlers (0-3): 9:30am – 5pm (Break for Lunch)
Children (4-12): 9:00am – 5:00pm (Break for Lunch & Dinner)


For direct bookings, a deposit equivalent to the rate of one room night is required at time of booking and final payment is due 45 days prior to arrival at the hotel.


Within an hour of landing in Saint Lucia, water sports enthusiasts can be flying on the ocean at Coconut Bay’s kitesurfing center or Surf Shack where constant prevailing winds create one of the world’s best wind sport destinations. NOTE: Kitesurfing in Saint Lucia is a seasonal sport and extra fees do apply for equipment rental and instruction. For more details regarding this exciting water sport at Coconut Bay, please visit the Kitesurfing Page.


Coconut Bay’s offers the island’s only resort paintball course and games are available for all resort guests. Inquire at the tour desk in the lobby to schedule your match. Paintball packages are charged per person. Operating hours vary by season. Guests must be 13 years of age or older to participate. Click here for additional details.


Swim up pool: 0 entry, 2ft 6″, 3ft 9″
Lazy River: 3ft 9″
Pool next to lazy river: 4 ft 1″
Bottom pool – Slides: 3 ft 6″
Top pool / plunge pool – Slides: 4 ft
Main Pool: 3 ft 6″
Adult Pool: Front end – 2ft 6″, Back End – 3ft 6″


For Coconut Walk and Trattoria Restaurants:
Casually Caribbean attire: shorts and flip-flops are acceptable. Shirts & Shoes are required. No wet bathing suits.

For La Luna, Silk, Calabash, Veranda, and The Greathouse Restaurants:
Smart Resort Wear:
Not permitted: gym shorts, t-shirts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men or baseball hats.

NOTE: Dress Code in our Restaurants applies to Adults and Children Over the Age of 12


Coconut Bay offers two outlets for our guests to purchase souvenirs and sundries during their stay.

The resort Boutique is located on the second floor just up the stairs adjacent to Coconut Walk.
Hours are 9 am – 10 pm Daily Ext. 4020

The sundries shop, known as the Corner Store is located on the ground floor at the end of the lobby on the left.

Operating hours are 8 am – 10 pm Daily Ext 4022.

In addition, two days per week (Tuesdays & Saturdays) the resort allows local vendors to display their arts, crafts, and souvenirs for guests to purchase.


Electronic safes are provided in every resort room to store valuables, passports, currency and small electronic devices. Guests can follow instructions provided on each safe to set a unique PIN code for the duration of their stay.


While taxes and gratuities are already included in our All-inclusive package, guests may choose to reward our staff additionally for prompt and exceptional service.


The voltage of most electrical outlets on resort is 220/50 Hz, so guests are recommended to travel with a converter. A British 3-pin plug (which are available for sale at any electronics store pre-travel) will suffice. Recent renovations on resort did include the addition of a single 110V outlet in the room; however, converters are still recommended.


Riders should be 48 inches tall to ride on their own or they can ride with a parent.


All prices at the resort are quoted in US Dollars and this currency is widely accepted throughout the island also. If you are going on any excursions, the resort team will be able to best advise you on the currency to take with you. Should you require EC Dollars then the reception team at resort will be able to exchange your currency for you. However this can only be changed from US Dollars to EC Dollars and will be done so at the rate of exchange of the day.


Coconut Bay offers FREE WiFi in the lobby area and in our rooms at Standard speed. For Enhanced or Premium Internet Access to connect multiple devices in your room, a daily access fee will apply. Ask at the resort Front Desk for details.