FAQ | Coconut Bay Beach Resort & Spa

FAQs

Planning a stay at Coconut Bay Beach Resort & Spa? Find answers to the most frequently asked questions about airport transfers, restaurants, accommodations, check-in, adults-only getaways, family vacations, premium all-inclusive amenities, resort pools, waterpark, Wi-Fi, excursions, accessibility, travel requirements, and more.

Good to Know Before You Book

Is Coconut Bay All-Inclusive?

Yes, Coconut Bay Beach Resort & Spa is a premium all-inclusive resort with newly renovated Jr. Suite accommodations in our adults only Harmony wing (18+) and family friendly Splash wing.

What is included in Coconut Bay’s premium all-inclusive amenities?

Your stay includes accommodations as well as unlimited dining in nine restaurants, premium and top shelf spirits in seven bars, extensive daily activities across 85 acres, nightly entertainment, and airport transfers from UVF.

What activities are included?

Your premium all-inclusive stay provides non-motorized water sports (snorkeling, kayaking and stand-up paddle boarding,) tennis, pickleball, basketball, beach and pool volleyball, fitness classes (yoga, Pilates, aqua fitness & more), nightly entertainment, and supervised daily kids’ program in the CocoLand Kidz Klub.

Is Coconut Bay Beach Resort & Spa recommended for family travel?

Yes, Coconut Bay Beach Resort & Spa is ideal for families, offering our dedicated Splash Wing, CocoLand Kidz Klub, Saint Lucia’s largest waterpark, Coco Corral animal encounter, and varied activities for all ages.

Is Coconut Bay Beach Resort & Spa an adults-only resort?

Coconut Bay Beach Resort & Spa offers the perfect balance for both families and adults. While the resort welcomes guests of all ages, our Harmony Wing is exclusively reserved for adults ages 18 and over, providing a tranquil adults-only retreat.

Does Coconut Bay Beach Resort & Spa have a swimmable beach?

Yes, guests can enjoy swimming along our mile of beach, although sea conditions and beach conditions vary by season. Due to the consistent breeze we have in the traditional winter months Coconut Bay’s beach has been recognized as an ideal resort for guests who wish to learn the sports of kitesurfing and wing foiling.

Do I need travel insurance?

Travel insurance is not required but is strongly recommended to help protect your vacation against unexpected changes or cancellations due to weather, illness, flight delays/cancellations or other unexpected difficulties during travel. By having an IMG iTravel Insured travel protection plan, you could be reimbursed up to 100% of your trip costs in the event of severe weather or other covered reasons.

Is the water safe to drink?

Yes, the tap water in Saint Lucia is safe to drink.

Getting Here

What airport should I fly into for Coconut Bay Beach Resort & Spa?

There are two airports on the island of Saint Lucia but guests of Coconut Bay should fly into Hewanorra International Airport (UVF), located just five minutes from the resort.

What airlines fly to Saint Lucia?

Several major international airlines offer direct and connecting flights to Saint Lucia from North America, the Caribbean, and Europe. Please note flight schedules vary by season and international flight service is always subject to change. Please check the following carriers for scheduled flights: American Airlines, United Airlines, Delta Airlines, JetBlue, Air Canada, WestJet, British Airways

Does Coconut Bay Beach Resort & Spa provide airport transfers?

Yes, complimentary round-trip airport transfers are included for all guests arriving at Hewanorra International Airport (UVF)

How do I arrange my airport transfers in Saint Lucia?

At Coconut Bay, we make airport transfers easy. Upon arrival in Saint Lucia once you exit the Saint Lucia customs and immigration area, simply look for the Coconut Bay Kiosk and advise our agent at the desk of the Primary name on your reservation. Our agent will assist you and arrange for your short transfer to the resort. For departure, inquire with the front desk as to the shuttle times for departing guests based on your departing flight time. Buses will depart regularly and we will have an agent in the lobby daily to assist with luggage and arrange for your departing transfer.

Should guests complete immigration forms prior to arrival?

All travelers are encouraged to complete Saint Lucia’s required immigration and customs forms up to 72 hours prior to arrival. To expedite your process through Saint Lucia Customs and Immigration, we recommend completing Saint Lucia’s Electronic Immigration Form on Saint Lucia’s website. If you do not complete prior to arrival, a paper form will be provided for you to fill out in the Saint Lucia Immigration area.

Can you use US dollars in Saint Lucia?

Yes, US Dollars are widely accepted throughout Saint Lucia, along with major credit cards. The resort can exchange US Dollars to EC Dollars (local currency) at the day’s rate (USD only). The resort unfortunately is unable to exchange EC Dollars to US Dollars.

Do I need a passport to travel to Saint Lucia?

Yes, passports are required for travel to Saint Lucia.

Accommodations

Do all rooms have balconies or patios?

Yes, every guest room at Coconut Bay Beach Resort & Spa features a private furnished balcony or patio

How many rooms are available at the resort?

Coconut Bay Beach resort & Spa provides 250 air-conditioned guest rooms in two wings: Our adults-only Harmony (18+) wing and family-friendly accommodations in the Splash wing.

What electrical outlets do Coconut Bay Beach Resort & Spa have?

Coconut Bay offers both 110V and 220V electrical outlets. Guest rooms have limited 110V electrical outlets.

Is the resort accessible?

Yes, Coconut Bay Beach Resort & Spa offers accessible accommodations on request in our Harmony and Splash wings with facilities for guests with mobility issues. Please ask one of our reservation’s agents for additional details as we have a limited number of accessible rooms which are subject to availability.

Does the resort have elevators?

Yes, our resort provides two elevators. One is located in the center of our Harmony (18+) wing and the other is located in the center of our family-friendly Splash wing for guest convenience.

What amenities are provided in the guest rooms?

At Coconut Bay Beach Resort & Spa all the amenities you need for a comfortable stay are provided in our newly renovated Harmony (18+) and Splash Jr. Suites: Ceiling fan, Air conditioning, Hair dryer, Iron and board, In-room safe, Alarm clock radio, Flat-screen TV in a framed wall unit, Mini refrigerator stocked with bottled water, Complimentary Wi-Fi, Electrical outlets accommodating both 110V and 220V, Coffee & tea service, king or queen beds, a nightstand, and a vanity desk paired with framed lighted wall mirror.

What are the benefits of staying in a Concierge Club Level room?

The following amenities are exclusive to guests choosing Concierge Club Level accommodations at Coconut Bay:

Exclusive Access to Concierge Welcome Suite: Available only to guests staying in Concierge Club Level rooms in the Splash or Harmony wings including private check-in.
Personal Concierge Service: Dedicated concierge agents available throughout your stay for personalized assistance and attentive service with a local cell phone provided upon check-in for easy, anytime-contact with your concierge.
Arrival Experience: Guided resort orientation upon arrival highlighting restaurants, pools, beach areas, bars, spa, boutique, and included resort experiences.
Effortless Planning: Concierge assistance with dinner reservations, beach cabana bookings ($), spa appointments ($), excursion arrangements ($), and special requests.
Weekly Activity Guidance: Stay informed on daily and weekly entertainment, activities, and insider recommendations throughout your stay.
Exclusive Dining Benefits: Reserved tables for themed dinners on the pool deck plus an invitation to the weekly Splash Concierge Family Dinner.
Exclusive Amenities: Concierge Club branded reusable beach bag and two aluminum reusable water bottles provided per room.
Convenient Room Access: Concierge wristband key system for easy, secure room entry.

Exclusive Concierge In-Room Amenities:

Nightly turndown service
Robes and slippers for adults
Stocked mini refrigerator with refreshments
Welcome amenity upon arrival plus daily afternoon snacks/sweet treats delivery
Personalized in-room bar with premium liquor or wine selection (one bottle per room)

What is the difference between Ocean View and Tropical View accommodations?

Ocean View rooms are located on the third floor and overlook the Caribbean Sea, while Tropical View rooms are located on the first floor and offer views of the resort’s lush gardens, pools and tropical landscape.

General Resort Amenities

How many pools does the resort have?

Coconut Bay Beach Resort & Spa features five resort pools including two adults-only pools.

Is Wi-Fi included?

Yes, complimentary standard Wi-Fi is available throughout the resort.

Are facilities available to do laundry?

Yes, Coconut Bay provides self-service laundry facilities. Guests can purchase detergent in our sundries shop located at the end of the lobby on resort or bring their own.

What shopping opportunities are available?

Coconut Bay Beach Resort & Spa has multiple shopping opportunities for our guests. Our Duty-free Boutique Moule Chique (2nd floor, upstairs lobby) provides souvenirs, locally made products and rums to take home. The Kilibwi Corner Store (ground floor at end of lobby, left) provides convenience items and snacks for purchase. Harry Edwards Jewelers (lobby) provide special sparkly gifts and trinkets. Guests are also able to support Local crafters and artisans on Tuesdays & Saturdays. Please note local vendors accept only cash.

Does the resort have a spa?

Yes, Coconut Bay’s Harmony wing is home to the oceanfront Sanctuary Spa offering six indoor treatment rooms, six oceanfront spa cabanas, saunas, steam rooms, relaxation area and a full-service salon. A complete menu of massages, body treatments, and beauty services are available here.

Dining

How many restaurants are offered at the resort?

Coconut Bay Beach Resort & Spa features nine restaurants serving a variety of international cuisines in addition to weekly themed dinners on our Splash pool deck.

Are premium drinks included?

Yes, there are seven bars spread out across the resort serving unlimited premium and top shelf liquors including alcoholic and non-alcoholic beverages, sodas and juices

Is there a dress code?

Yes, three of our specialty restaurants at Coconut Bay request a dress code of Smart Resort Wear for ages 12 and up: Please refrain from wearing gym shorts, t-shirts, bathing suits and beachwear, flip-flops, cut-off jeans, tank tops and sleeveless shirts for men, or baseball hats.

Do I need dinner reservations?

Reservations are required for Coconut Bay’s specialty restaurants (Silk, Calabash, Trattoria, Veranda, Seasons, La Luna ($), The Greathouse ($) and can easily be arranged upon arrival on resort.

Does Coconut Bay Beach Resort & Spa accommodate guests with food allergies & dietary restrictions?

Yes, our culinary team can accommodate most allergies and dietary restrictions. Please ask to speak with a member of our culinary team for further assistance upon arrival.

Does the resort have vegetarian/vegan menu options?

Yes, Coconut Bay proudly offers a vegetarian restaurant (SeasonsVeggie Bistro) and vegan/vegetarian menu options are available in all the resort’s restaurants.

Does the resort provide gluten-free menu options?

We are happy to share that all Coconut Bay dining venues offer gluten-free menu items and our chefs can assist guests with any specific dietary requirements or concerns.

Adults

Is the resort recommended for couples celebrating a honeymoon?

Yes, Coconut Bay Beach Resort & Spa provides the adults-only Harmony Wing featuring two adults-only pools, an adults-only bar, our oceanfront spa with private cabanas for couples massages and adults-only dining options making the resort an excellent choice for honeymooners.

What is the Harmony wing at Coconut Bay?

The newly renovated Harmony wing at Coconut Bay Beach Resort & Spa welcomes guests 18 and over and is designed for singles, couples and groups seeking a relaxing adults-only vacation experience.

Does the resort have adults-only pools?

Yes, guests staying in Coconut Bay’s Harmony wing will have access to two adult-only pools, an adults-only bar and dedicated quiet relaxation areas including hammocks and suntracker beds made for two.

Does the resort have wedding facilities?

Yes, Coconut Bay Beach Resort & Spa provides two private oceanfront wedding venues and five affordable wedding packages. We provide complimentary wedding planning services and incentives for wedding groups. To learn more about Coconut Bay’s wedding offerings click here.

Can guests staying in Harmony enjoy access to the waterpark?

Guests of Coconut Bay’s adults-only Harmony wing are absolutely welcome to enjoy a float around the lazy river or a trip down the waterslides.

Families

Is Coconut Bay Beach Resort & Spa recommended for families and children?

Yes, Coconut Bay offers family-friendly accommodations, supervised kid’s programs, Saint Lucia’s largest waterpark, and a daily schedule of activities in the CocoLand Kidz Klub (50,000 sq. ft. of indoor and outdoor play areas including water fountain playground) for children ages 0-12. All CocoLand Kidz Klub staff are certified in child-care and first aid. We have received multiple awards over the years as a family travel destination including the Good Housekeeping Family Travel Award for four years in a row. See all our accolades here.

Should I bring a car seat?

Guests traveling with young children are encouraged to bring an appropriate car seat. Car seats are not readily available on island and are subject to availability.

Does Coconut Bay Beach Resort & Spa have a kids club?

Yes, CocoLand Kidz Klub (50,000 sq. ft. of indoor and outdoor play areas including water fountain playground) offers supervised activities for children ages 0 – 12. View CocoLand Kidz Klub details here.

Does Coconut Bay Beach Resort & Spa offer babysitting services?

Yes, private babysitting services are available for a nominal hourly fee. For details and rates, please contact CocoLand Kidz Klub on resort or email Cocoland@cbayresort.com to book in advance. Please note that 24-hour advanced notice is required.

Does Coconut Bay Beach Resort & Spa have a waterpark?

Yes, Coconut Bay features Saint Lucia’s largest waterpark with waterfalls, water slides and a lazy river and no resort fees are required for waterpark access. See waterpark details here.

What activities does Coconut Bay Beach Resort & Spa offer?

Guests can enjoy non-motorized water sports (snorkeling, kayaking & stand-up paddle boarding,) fitness classes, yoga, Pilates, tennis, pickleball, basketball, paintball, beach and pool volleyball, tie dye shirt making, dance classes, painting classes and more. See activity details here.

How tall do you need to be to ride the slides in the waterpark?

At Coconut Bay, riders should be at least 48 inches tall and able to swim or they can ride with a parent. Height signage is available in the waterpark and staff members do monitor children going down the slides to ensure guest safety.

Policies

What is the smoking policy?

Smoking is permitted in designated outdoor areas throughout the resort. Smoking is not permitted in guest rooms or restaurants.

Does Coconut Bay Beach Resort & Spa allow pets or service animals on resort?

To ensure the comfort, safety, and vacation experience of all guests, pets and service animals are not permitted at Coconut Bay Beach Resort & Spa. As an all-inclusive resort with open-air dining, shared recreational spaces, and unique environmental considerations, we are unable to accommodate animals while maintaining the standards and atmosphere our international guests expect and enjoy.

Are taxes included?

Yes, standard taxes and gratuities are included in Coconut Bay’s room rate. However, there is a Saint Lucia Tourism Levy of $6 per adult and $3 per child (12-17 years) which is not included in the rate and will be collected upon arrival as this is government imposed. Additional taxes (VAT) will apply for tours/excursions, spa services and private events.

Is tipping expected?

No, as gratuities are included in your all-inclusive rate however; guests may choose to award our staff, at their discretion, for exceptional service.

What is the cancellation policy?

Cancellation policies vary by rate, travel dates and booking method. Please review the applicable Terms & Conditions, refer to your reservation confirmation or contact our Reservations team for complete details.

What is check-out time at the resort?

Check-out time is at 11:00 and check-in time starts at 15:00. We invite our guests to continue enjoying all resort amenities until departure on your scheduled airport transfer. Showers are available for convenience in the lobby restrooms.

Late checkouts can be requested but are very limited and subject to availability. Fees will apply for late checkouts.

Last updated: July 2026

Terence

19 days ago

Awesome and Fun Vacation with my Mother I made our reservation on 13 April 2026. Confirmation: 676K6LjXvF Confirmation: 676G41F3zU Delta itinerary: 73418795557076 --- My mother and I had a great time from start to finish. We were supposed to arrive on 12 August and check out on the 21st. However, our flight was cancelled and there were no flights available the next day. So we lost two days. I emailed Dahlia to see if we could add these two days to our reservation. Dahlia jumped right in to help us without hesitation. She forwarded my email to Sylvina. She told us that extending our stay would be no problem. We were so happy that this was possible, especially since they weren't charging us extra. This set the tone for our holiday. Every employee we met was friendly and willing to help. Here are a few who stood out from the others. Sepherine – housekeeper Dahlia – concierge Fee – concierge Sylvina – reservations Sharm Dillan Kevin Dre Bertha Gania Lester Kiara Beverly Our rooms were clean and our housekeeper was great. She provided us with everything we needed. The food we had was great. We tried every restaurant and the buffet. We enjoyed our time at the Harmony Pool. The drinks and service were great. The entertainment was fun, especially the parties around the pool on Tuesday and Saturday. Thank you very much for taking such good care of us. This is a holiday we will never forget. We will be back for sure. Christian and Karin

Sarah W

20 days ago

Amazing hotel Superb hotel, helpful staff, food and cocktails amazing.

Cherry Moon T

25 days ago

Coconut Bay Delivered on Location, Beautiful Property, Great Food and Staff, but There's Some Things You Should Know Atmosphere was always lively, and the entertainment and activities were fun. The Manager's Cocktail Party in the Lobby was fun and they give away great prizes. Rooms were spacious, clean and upgraded. The rain shower head was great, but it took a minute to get hot and the water pressure in the sink was low. The balcony provided views of the resort and the beach, and at sunrise it was peaceful and serene. Rooms were not soundproof and noise traveled from either guests in the halls or entertainment happening on the resort. The food was abundant, flavorful, and you never go hungry here. Snacks were readily available, including popcorn, nachos, hot dogs and soft drinks. I absolutely loved the Coconut Walk Market Place and this was my go-to for most meals. Shenika recognized us very early in our stay and would always give us a table by the windows to enjoy the breeze when there was one. I didn't have one bad meal while I was here. Jessica was so sweet and we would always get our ice cream with a smile. The Jerk Tree House was fast, tasty and the service was great, but not the most accessible location. There's a lot of stairs. The french fries at The Cove were so good and always cooked to perfection. The Veranda, which is for Harmony guests only, was easy to get to and provided outside dining with a nice view of the ocean, but one tip is that it's hot in August and there's birds flying around looking for food. I really enjoyed the 2 outdoor entertainment nights with the buffets and shows. The staff works hard setting up for these events and I appreciate the efforts. Shout out to the event staff who set up the themes each day. I really enjoyed that. I didn't dine at Silk or Calabash because those same cuisines are available in the Market Place during your stay. I did dine at Trattoria but wasn't overly impressed. The Italian night in the Market Place was much more enjoyable with a larger menu. Tari was the first face that we saw at the airport when we arrived and every time we saw him he greeted us with a smile. He was so personable, like a lot of the staff here, and I really feel like some of them care about the guest experience. We took two tours that we booked through the resort and thoroughly enjoyed both of them. They weren't inexpensive, but I always believe that you get what you pay for. Chango (aka Snoop Dog) and Kenson were informative with a great sense of humor and they both always ensured that we captured the most memorable moments on the tours. The Land and Sea Adventure took us to the most beautiful parts of the island the lunch was delicious! The Foam Party at the Harmony Pool was on the highlights of my week. That was a party!!!! As other people have mentioned, the unsupervised children here could make or break your experience. The amount of running through the resort, jumping into and swimming in the lazy river didn't make for a relaxing time. One area for a huge improvement is the departure. I've suggested that there be a queue for the airport shuttles to reduce tension regarding who arrived at what time. I think it would be improved if you were signed up when you check out and then called by room number to board, otherwise, it's just a large mass of people gathered in the front with no line and everyone just walks up, sometimes, going ahead of others even when they arrived first and were seated due to the inability to stand for long periods of time. Overall, I really enjoyed Coconut Bay and would return here with different expectations. I was here on business and had the opportunity to do a site inspection and see a lot of the resort that most guests don't get to experience. One was the Serenity at Coconut Bay. This is absolutely phenomenal for couples looking for luxury, privacy and butler service. Here, you can totally disconnect from the outside world.

Ackbar

28 days ago

Amazing summer trip Wow what an amazing all inclusive trip. I would say this is the best all inclusive we have been to in the Caribbean. Everything we ate and drink was amazing. The kids enjoyed the slides. The pools are grounds are kept clean. Service was top.

cindy n

30 days ago

Lasting memories We had an amazing time at Coconut Bay, this was our 3rd trip to the resort. It definitely will not be our last! Elzea made our trip especially memorable. He was in charge of the daily activities. He had everyone participating in the pool volleyball, lazy river race, the lawn games, etc. His infectious laugh and energy kept us going. My daughter is already wanting to know if we can go back and keeps talking about what an amazing time she had. Thank you Coconut Bay for a wonderful stay and a special thank you to Elzea for the special and lasting memories that were made.

Penny L

32 days ago

Absolutely fab! Brilliant holiday, everything is catered for and the adults only area is great. All the staff are very friendly and the atmosphere is great. Everything is spotless and the staff are always busy keeping everywhere clean and tidy. The location is great but the beach isn't on the calmer side of the island but they are working hard to sort the seaweed problem out. It didn't take away from our fabulous holiday as they provide free shuttles to other beaches if you feel the need to go although there are so many activities and entertainment it's not necessary. The holiday was great value for money as it is all inclusive including premium drinks and free rum tasting which is fab and you aren't forced to buy anything it's just another experience they offer and a must do! The rooms are nice and bright and spacious too so all in all loved it.

Jacqueline

Excellent!!! My stay at Coconut Bay was amazing. My family and I had a great time, food was great, the staffs were super friendly and courteous. I was very happy with my room, very clean and comfortable. Shakira welcomed us on our arrival, she answered all questions we had during our stay. She is a professional at what she does. Thanks Shakira, we will surely be back. Anyone who is looking to book Coconut Bay Resort as their family vacation, should book early and enjoy a piece of paradise. Please book early because the resort gets to its capacity quick. If you plan on traveling next year, you have to book as early as this year. Overall ratings from me and my family is 10/10.

JULES

33 days ago

Exceptional Service, Amazing Food, & Unforgettable Experience! My family & I had such an amazing experience at Coconut Bay Beach Resort! From the moment we arrived, the staff went above and beyond to make our stay memorable. They welcomed us off the shuttle from the airport with cool cloths that smelled like lavender & their juice of the day made fresh every morning. Everyone was incredibly kind, welcoming, & attentive. The level of hospitality truly stood out. The food was consistently delicious with plenty of variety, & we genuinely looked forward to every meal. The main dining hall opens for each meal, but the resort also has several “restaurants” that are included in the package that you need to check out! Be sure to make “reservations” at the front desk on the first day that you arrive! Our favorites were Silk, Veranda, & the Italian restaurant! We also booked several excursions during our stay & were so impressed with the quality, organization, & experiences they provided. The Land & Sea Tour is a must! By boat, you get the opportunity of visiting Soufriere, Sugar Beach, & snorkeling the Caribbean! The pricing was fair in my opinion. Between the food, excursions, atmosphere, & incredible staff, Coconut Bay made this a trip we will cherish & always remember. I also wanted to shoutout two specific staff members that went above & beyond to make this trip unforgettable! Gania was our dinner server at our reservations most nights. He quickly made us feel at home with his exceptional service & attitude! He is the perfect combination of professional and personable— always attentive, welcoming, & genuinely enjoyable to talk to. Seeing a familiar, smiling face at dinner each night made our meals feel extra special. It’s the little personal touches that can turn a great vacation into an unforgettable one, & Gania absolutely did that for us. We truly appreciated the care he put into making every dinner a unique experience! Thank you Gania! We also have to give a very special shoutout to Shaka, who served as an essential part of our morning routines! She works as a barista & made our iced coffees the way we wanted every day! No staff member came close to hers! By our second day, she knew our order, “the usual” as she would smile & say, which meant the world to us! She exceeded our hopes! It goes to show how impactful small gestures can be when you’re so far from home! Being greeted each morning by someone who remembered us inspired us to trust the staff here immediately. We looked forward to seeing her every morning! Thank you Shaka! We cannot say enough good things about Coconut Bay & the people who make this resort possible! The staff truly elevate the entire experience, & Gania & Shaka are perfect examples of that. We left St. Lucia with incredible memories & would absolutely recommend Coconut Bay to anyone looking for a beautiful family vacation with great food, quality excursions, &, most importantly, genuinely wonderful people. We will most definitely be back! ;)

Battyw

Wonderful independent resort - highly recommend Our family of four visited Coconut Bay in June of this year for 10 days of Caribbean chill. The TLDR version: Loved this place. Clean, chilled wonderfulness. Lovely food with a good choice, really nice rooms, some staff were amazing, some just okay. Pools were great, beach was unusable because of Sargassum. But all in all a lovely hotel and if we can, we’ll be back. War and Peace version: Hygiene: really clesan Housekeeping was very good: Towel arrangements on the bed every day and little notes as well, mini bar was restocked each day but only with water, apparently housekeeping don’t stock soft drinks or alcohol which is a first for me. Restaurants: The main buffet was very good, plenty of choice and a daily change to the theme: from Mexican, Caribbean, Italian etc. staffing here could be a little grumpy at first but we realised why when we saw how some of the guests were talking to the staff – no respect or courtesy. Once we gave a smile, a please, a thankyou and a good morning, and how are you today we were rewarded by the most amazing smiles, laughter and wonderful service. Flip Flops for fast food and snacks during the day: variety was really good, quality was fairly good – mostly fast food and what was needed during the day. Calabash and Silk: Both served really lovely food, Silk in particular, plenty of options, all really well presented and very, very tasty. Service was great too. One major issue for us in both restaurants: the lack of soft furnishings means they are like echo chambers and with any large tables of loud guests it can be very overwhelming as the sound levels are huge. Be mindful of that if this is an issue for you as it was for us. Veranda: We figured out a way around the above when we found out you could have the same menus from Calabash and Silk on the Veranda. This was a wonderful way to enjoy those great menus, sat outside with the sea breeze, with very attentive service, very few folks out there -it felt like private dining and is a way around the limits for how many times you can use the A la Carte restaurants in a week. Bars: never had to wait long to be served at any bar, the Lobby bar had the friendliest of staff and they were very good, skilled at making intricate cocktails and just all round wonderful. We used the bar at the Harmony side pools during the day with a mix of “sunbed service” and up to the bar. Good fun most of the time but sometimes a little muted behind the bar. The two staff who walked the sunloungers were both excellent and I’m only sad that I don’t recall their names: one lady and one lad. Try the Miami Vice shots for a little fun! Pool and beach: we only used the pool on Harmony side – was nice and clean and perfect temperature to cool down in the heat. Never an issue getting sunloungers but we are early risers, but even allowing for that there were plenty. Sargassum absolutely ruined what looked to be two lovely beaches. It also spoiled the snorkelling somewhat when we went on a Sail and Snorkel trip (although that trip was such good fun). Room: the room was fine, we were on the first floor with a partial ocean view – I wouldn’t waste your money on a full ocean view as this was great. The bed was very comfortable, room was clean and well appointed, mini fridge was full of bottled water, bathroom was nice, storage was plentiful. Aircon was amazing! Entertainment: main entertainment nights at the Splash pool, we only saw the Country night and this was fantastic: really good singers and dancers, really engaging and a great outside buffet. Other entertainment in the lobby bar was mixed but generally fine. One big gripe: If you are checking out late: 1) you’re unlikely to get a room extension, 2) there’s no lounge or other accommodation for freshening up and getting ready for a long trip home after a day around the pool. You have to use the public toilets and showers between the lobby and the Splash side and then, if its raining, as it was on our last day, you just hang out in the lobby with your belongings all around. For a wonderful hotel I think this is poor and took the shine off of what had been a fantastic stay. Overall, we loved our stay here, for a family of four with two young adults plus my wife and I, it really fit the bill. A lovely constant sea breeze took the edge off the heat and was perfect as we sat and enjoyed an early cuppa in the morning in the lobby bar. Plenty of restaurant choices, nice staff, good bars (including premium spririts) with great cocktails. The hotel was full, but never felt like it – really good design means there’s lots of space and you’re never on top of one another. I highly recommend the Coconut Bay and we will hopefully return – thankyou for a great holiday.

Colette R

34 days ago

Fun in the Sun Love this resort. Everyone was so nice, and pleasant. We were greeted with warm greetings and drinks. Food was amazing. Snack bar was very tasty from salads, pizza, to chicken nuggets and fries and whole lot more. Entertainment every night. Kept us busy with many different things to do. Staff at kids club was so nice. My 10 year old daughter had a ball. She did tie dye shirts, jewelry making and visit the petting zoo on site. Overall our stay was absolutely amazing. I love St. Lucia. I definitely want to thank a few of the staff members who made are stay wonderful. Thank you Dahlia, Lanel and the rest of the ladies in concierge. Thank you Maxwell at the excursions desk. Thank you Gania, Quincy and Nica and the rest of the waiters and bartenders. Thank you Pearl, Moesha, Angel, and Nadesha in keeping our rooms cleaned morning and night. I really enjoyed my stay and was able to participate in some of the contest they had. Participated in a drink contest where you had to make the best drink. Winner will win a surprise and the drink will be posted on their drink menu at the bar. I won. My drink is called Cocososeductive and hopefully it will remain up until the next time I visit.

Gilbert O

Coconut Bay 2026: 3rd and WILL not Be the Last Time 3rd time visitors and warmth from your staff that was expected was ABSOLUTELY given. Our family of 8 (6 adults and 2 children) stayed from 22nd August to the 29th August 2026. We were very pleased to see the updated rooms and our choice of Garden siden rooms still remains superior for us as we were able to access the splash pools, lazy river and the water park with ease. Their standards certainly did not drop as the place was always clean as tou will expect from a resort of this level. Cbay did not dissapoint with thier packed entertainment as everynight was an event of some sort. Please give your entertainment team our fullest appreciation as they ensured that no one was left out as they provided an inclusive atmosphere. As per usual the Atlantic side where this property sits is not really conducive for sea bathing as sargasm is an issue that all of the caribben face. However, for those who are in to water sports should be pleased is it can get very windy out there. One thing to note, I suggest increasing the amount of dryers in your laundry room back to at least two cause I do remember when there was more that one. Playing musical close drying was interesting but atleast was was able to meet other guests. I am already planning our next visit.

Departure801495

36 days ago

Coconut Bay = Paradise A special shoutout to Vernon, Gania, Donnage, Sharnil,Tyron and Evelyn! Vernon deserves a special mention for the aqua aerobics — his energy, personality and enthusiasm made it so much fun and definitely one of the highlights of our stay! Gania, Sharnil, Tyron,Donnage and Evelyn were also absolutely amazing — always so welcoming, friendly and attentive. They genuinely went above and beyond to make sure we had a great experience and made us feel right at home. Everyone we met was so lovely and the whole resort has such a warm and welcoming atmosphere. It’s the people who really make a holiday memorable, and the C Bay team definitely did that for us! This was our second time staying at C Bay, and after such a fantastic experience, we will definitely be back for a third time!

Kay K

Destination wedding and family vacation Beautiful resort, everyone exceptionally friendly, several activities available

Paula H

39 days ago

Coconut Bay Resort is fantastic. My husband and I stayed at Coconut Bay resort for our 35th anniversary last week. This resort deserves more than a 5 star rating. I have never had customer service like this. Every single person who works there are the most accommodating, kind, loving and genuinely wonderful people. The resort was perfect. Everything that we wanted and needed to make our 6 days wonderful the staff made sure that we got it. The food!!! Incredible!! Every meal was delicious. The food tasted like it was made with love. I have trouble walking long distances. The nurses room had wheelchairs for us to use for our entire stay which meant everything to me. The fitness center was also incredible. Th resort was also very clean and well maintained. Everyone should treat themselves and go to St. Lucia and stay at The Coconut Bay Resort.

Amber K

Take me back An Exceptional Stay at Coconut Bay Resort (5th-13th August 2026) Our stay at Coconut Bay Resort from 5th to 13th August 2026 was truly unforgettable from start to finish. From the moment we arrived in Saint Lucia, we were warmly greeted by Cletus at the airport. He instantly made us feel cared for and welcomed. Although the drive to the resort was quite long, it was very informative, and his knowledge of the island made the journey enjoyable. Upon arriving at Coconut Bay Resort, we were met with genuine warmth and hospitality. Check-in was smooth, quick, and informative. The delicious coconut rum punch and refreshing cold towels were the perfect welcome after our travels. Our accommodation was comfortable, spacious, and relaxing, providing the perfect place to unwind after a day of activities. The resort itself is beautifully maintained, and the pools were fantastic. The water temperature was always just right, making it easy to spend hours relaxing by the pool. Breakfast was consistently excellent, offering a great variety of fresh and delicious options each morning. The dinners were equally impressive, with every restaurant providing high-quality food, great service, and enjoyable dining experiences. As someone with a shellfish allergy, I was especially impressed by the attention to detail from the resort's staff. Every restaurant was informed of my allergy ahead of time, and the staff consistently checked ingredients and ensured my meals were prepared safely. This gave me complete confidence and allowed me to enjoy every dining experience without concern. A special thank you to Fee, Solange, Kailen, Roney, and John, who were always friendly, attentive, and professional. Their warmth and dedication helped make our holiday even more memorable. The Entertainment Team did an outstanding job creating a fun and lively atmosphere throughout our stay, while the Tour Desk Team were wonderful in helping us arrange memorable excursions. One staff member, whose name I unfortunately didn't catch, greeted us by name every time he saw us. It may seem like a small gesture, but it made us feel genuinely valued and welcomed throughout our stay. Another highlight was the spa. Our spa therapist was absolutely amazing. The treatment was relaxing, professional, and exactly what I needed during our vacation. It was one of the standout experiences of an already incredible trip. What impressed us most was the genuine hospitality shown by every member of staff. From arrival to departure, we felt appreciated, cared for, and truly at home. Thank you to Cletus and the entire Coconut Bay Resort team for making our stay so special. We left with wonderful memories and are already looking forward to returning. I would highly recommend Coconut Bay Resort to anyone looking for exceptional service, excellent dining, beautiful accommodations, great entertainment, and a truly relaxing Caribbean getaway. We will definitely be back!

Karen J

42 days ago

Home away from home with wonderful, memorable experience My husband and I had a wonderful experience. We met some beautiful, kind, wonderful and loving workers, who we would like to mention, their names are Christie by the bar, Michi by the tour reservation, serving area: Shaka, Lovina, Nissa, Shekina, Travis. Other great knowledgeable and friendly workers are: Billy,Sydney. In general the atmosphere was friendly, homely and welcoming. This resort was tranquil, clean and quiet. I will definitely recommend it to my friends and family when we get back home.

Cassandra S

43 days ago

Love We absolutely loved our time at Coconut Bay Beach Resort! The resort is beautiful, and fun. The pools were warm, and the water slides kept my kids busy. We had plenty to do between the pools, lazy river, water slides, daily and nightly activities at the resort, shuttles to local beaches, and an excursion around the island. It was a wonderful spot for our family to enjoy the water, soak up the sun, and make memories together. We would definitely recommend Coconut Bay Beach Resort to anyone looking for a Caribbean getaway—especially families.

Jennifer M

Sweet 16 trip to remember We had an amazing vacation and would highly recommend Coconut Bay. The food was delicious, accommodations were great and everyone was friendly. They made my daughters birthday trip unforgettable

Georgie V

We Come for St. Lucia, but We Come Back for the People ❤️ We have been coming to St. Lucia for years, and there is a reason we continue to come back. The resort is amazing, but for us, it has become about so much more than the beach. It’s the people. Every single time, it’s the people. Shakira and Billi at the front desk are the beautiful faces that greet you when you arrive, and they immediately make you feel like you’re home. They are sweet, courteous, incredibly accommodating, and always genuinely happy to see us. After coming here for so many years, seeing their familiar faces when we arrive feels like the beginning of another visit home. Then there are the bartenders—Zania, Dillon, Jamal, and Thomas. Oh my goodness, these guys! 😂 We’ve been coming so often that we can simply walk up and they already know exactly what we want to drink. They remember us, laugh with us, take care of us, and make us feel like so much more than guests. And if you’re worried about the sea grass, please don’t let that keep you from coming. They work incredibly hard to take care of something that is simply part of nature here in St. Lucia. Walk about five minutes down the beach and you’ll find an amazing little tiki hut. That’s where you’ll find Jamal, and trust me, it’s worth the walk! And be sure to ask him about the pink strawberry Starburst. 😂 Then there is our other Shakira, who works lunch and also at Flip Flops. She is absolutely wonderful. She greets us with hugs and that same beautiful smile every time we come back. She greets our children like family and has literally watched them grow up over the years. There is something incredibly special about returning to a place and having someone welcome your children back year after year and remember them as they grow. The wonderful lady at the burger stand makes some of the best burgers you’ll ever have. She is always so sweet and welcoming and is another one of those familiar faces we look forward to seeing every time we come back. And Tom, who does the animals, is another familiar face we absolutely love seeing. He is always friendly, welcoming, and wonderful with our kids love how he’s caring for the animals. Go visit the petting zoo. I also have to mention how incredibly well this resort is taken care of. The rooms are always extremely clean, nice and cool, and the beds are amazingly comfortable. After a long day in the sun, you can come back to a cool, clean room and a bed that you actually look forward to sleeping in. The entire resort is kept very clean, and they truly go out of their way to take care of everything. They even spray for mosquitoes! It’s those little details that you notice after staying here again and again. There honestly doesn’t seem to be anything they haven’t thought of when it comes to making their guests comfortable and taking care of the property. Over the years, these incredible people have been part of so many pieces of our family’s story. They have celebrated birthdays and anniversaries with us, watched our children grow, and shared more amazing memories with us than we could ever count. When you return year after year and the same people are there hugging you, remembering your family, remembering your drinks, and celebrating life’s special moments right alongside you, they stop feeling like people who work at a resort. They become family. And that is why we come back. You can find beautiful beaches all over the Caribbean. You can find beautiful resorts. But you cannot manufacture people who genuinely make you feel like they are happy to see you again. Honestly, it’s not even the beach that keeps bringing us back anymore. It’s them. We come back because walking into this resort feels like coming home. These aren’t just employees whose names we remember. They are people we look forward to seeing. They are woven into our memories of St. Lucia and into our family’s memories over the years. St. Lucia may be paradise, but these people are what make it feel like home. ❤️

Connector87626

44 days ago

Great venue for my 70th Just had a fantastic week at Coconut Bay to celebrate my 70th. We went as a party of 10 with ages ranging from 6 to 71. All ages were catered for and the staff were extremely friendly and helpful. Special shout to Seendy and Marquis in the restaurant who looked after us and went beyond the call of duty. The short trip from the airport is a great plus if you are travelling with small children. The slides and lazy river were great for the kids. The Jerk Treehouse was a great place and the kids enjoyed the Flip Flop for quick takeaway.

liana

47 days ago

We had another amazing stay at Coconut Bay in St. Lucia and honestly couldn’t fault it! The beautiful location, atmosphere, food and overall experience were fantastic, but what really made our stay special was the incredible staff. 🌴☀️🇱🇨 A special shoutout to Vernon, Gania, Donnage and Evelyn! ❤️ Vernon deserves a special mention for the aqua aerobics — his energy, personality and enthusiasm made it so much fun and definitely one of the highlights of our stay! 🥰🫶🏾 Gania, Donnage and Evelyn were also absolutely amazing — always so welcoming, friendly and attentive. They genuinely went above and beyond to make sure we had a great experience and made us feel right at home.🫶🏾 Everyone we met was so lovely and the whole resort has such a warm and welcoming atmosphere. It’s the people who really make a holiday memorable, and the C Bay team definitely did that for us! ❤️ This was our second time staying at Coconut Bay, and after such a fantastic experience, we will definitely be back for a third time! 🥰🇱🇨 Thank you Coconut Bay for another beautiful stay and for giving us so many amazing memories. 10/10 — amazing resort, amazing people and an amazing holiday! ✨

Mel Stapleton

53 days ago

Absolutely beautiful Hotel with excellent quality service and staff.

Dondre Bell

56 days ago

Our family had a wonderful vacation! From the moment we arrived to the moment we left it was a top notch place for fun and relaxation! The entire staff were so friendly, attentive, and very accommodating to our big group! The food was excellent, the excursions were great, and the scenery and amenities were perfect! Big Shoutout to Starz, Evelyn, Curtly, Shekina, and Ervin; a few of the extraordinary people who made a special milestone vacation a true once in a lifetime experience! We will definitely be coming back!

Othniel Roberts

Amazing service for my stay ! I want to especially shout out Evelyn, Starz, Curtly, Shekina, & Ervin! Best workers who consistently accommodated our big group with EXCEPTIONAL service!

Marlon Seales

61 days ago

Excellent for a Large Multigenerational Group Our group of approximately 50 guests travelled from Trinidad and Tobago, Canada and the United States for a wedding. Guests stayed on both the Splash and Harmony sides of Coconut Bay Beach Resort & Spa. From the moment we arrived, we received VIP treatment. We were welcomed by carnival-inspired characters and the sweet sounds of calypso, which immediately created a warm and festive atmosphere. The check-in process was smooth, and most members of our large group were able to access their rooms several hours before the official check-in time. The renovated rooms on the Harmony side were modern, comfortable and well equipped, with several convenient options for charging electronic devices. The beds were extremely comfortable, and once the doors and windows were closed, the rooms were quiet and peaceful. However, two members of our group stayed in adjoining rooms on the Splash side, close to an area undergoing renovations. Construction noise was an issue for them, so guests may wish to confirm their room location while renovations are taking place. Based on feedback from our group, the food was generally very good, and even the buffet received high marks. The Italian restaurant was extremely busy on the night I visited, resulting in slow kitchen service and a waitstaff that appeared overwhelmed. The best meal I had was breakfast at the Veranda. The food and service were phenomenal, and the team there deserves special recognition. We selected Coconut Bay because it promised activities and entertainment for children and adults alike, and it did not disappoint. There was enough variety to keep our multigenerational group entertained throughout the stay. The beach directly in front of the resort was not usable during our visit. The hotel provides a twice daily excursion to nearby Labordee beach, which became another memorable family outing. Overall, Coconut Bay was an excellent choice for our large wedding group. The welcoming atmosphere, comfortable Harmony rooms, good food, range of activities and accommodating staff helped to create a memorable experience for guests of all ages.

Crystal Timmsen

64 days ago

Had a fantastic stay and a great time at Coconut Bay Beach Resort & Spa! Highly recommend for a fun, exciting, relaxing vacay getaway! We came as a couple for our very first vacay getaway together but met many couples, families and solos during our stay. The resort was clean, comfy and safe! The staff were nice and accommodating and the atmosphere, amenities and entertainment were enjoyable, exciting, fun & relaxing! Our room was clean, comfortable and tidy thanks to Valdez. And just incase you happen to have the occasional maintenance or mishap arise, you can count on the help of Samuel and Ali so thank you guys! We found the food and beverage options to be great! Something always available whether it be day or night. Depending on what your wanting, in the mood for or feeling at the time, from the buffets, to the specialty and fine dining restaurants and the convenience of the pool hot spots for a snack or quick bite to eat. The alcohol selection, specialty drinks, access to bars and quick service were top notch compared to other resorts that either of us had stayed in prior! And having the swim up pool bar and the rooftop fire pits and loungers were awesome! Thank you Nica, Marco, Elfie, Elfina and Mariska for your attention and quick service! The entertainment options were plenty, they offer so much for everyone to enjoy! Multiple pools to choose from, jacuzzi, lazy river, water slides, splash pads, kids zones, live entertainment, activities & shows, DJ’s & music, rooftop fire pits and loungers, bars all over, romantic cabana’s, gazebo’s, shopping boutiques, excursions & of course the spa. We really, really enjoyed having our breakfast on the veranda overlooking the resort and water, the specialty dining, the themed buffet entertainment nights & of course the jerk chicken treehouse hut! Lastly, something we found really unique about the resort that either of us have ever encountered was the animal rescue. Jenny, Po, Ciara and Tom you guys are doing something really amazing! Being an animal lover myself, it was so nice to see the happy healthy birds, dogs and donkeys grazing, visiting and roaming freely amongst the property. Thanks so much to all the staff for such a great vacay getaway! We look forward to our next visit!

edwin gonzalez

70 days ago

Awesome place to stay and has lots of entertainment, 8 restaurants to eat, 5 pools, shopping, and plenty of tours for you to purchase.

Abel Alfaro

71 days ago

One of the best experiences of my life will never forget it.

Raymond Naraine

76 days ago

Wonderful Resort excellent staff from check in.house cleaning. Restaurants. bar .and not to forget the entertainment staff bunch of Wonderful guys and girls made our stay beautiful

Deja Shelton

81 days ago

Wow! Where do I begin? This trip was first to celebrate the completion of my Masters (May 2026) and also a fun-filled girls trip with 4 other ladies I know very well. The island is truly one of a kind and the experience is as well. The food is highly tasty and fresh with much variety. The pools are very clean and warm. Staff service is always willing to help aid at any time and or hour. The staff is very welcoming and accomodating to the point they will even go with you to places you are unsure or unfamiliar with. I want to give a huge shoutout to our driver Jonard! He helped us out the entire trip beingour driver 4 times! Whether to the airport, to the local shops, to the Friday Fish Market (please do go) and anywhere else we desired. He is so sweet and a big help. Such a needed vacation of time, warm weather, laugh, enjoyment and enterntainment. Would love yo go back again and recommend it.

Sarina Trac

87 days ago

My family and I had a great time during our stay. Only a few minutes away from the airport, we were greeted by the incredibly friendly staff from the beginning of our trip to the very end. Shout out to our housekeeper Rosie, Jedi the bartender and the experiences team! Highlights: The Caribbean food (esp the Jerk house and oxtail), the cocktails, pools and lounge chairs (plenty of space and well maintained). The resort activities like foam party and trivia were fun. Negatives: The newly renovated rooms were nice, but missing a vent in the bathroom. This made it super humid. Some dishes at Silk did not taste good.

Pramath Kalelkar

90 days ago

Chef Joshi’s food was so delicious and his hospitality was amazing! Superb food quality and superb service

Chris Swantee

92 days ago

Staff- spectacular Service- incredible House keeping-superb Entertainment- fabulous

Michelle Pepe

93 days ago

We had the best time ever at Coconut Bay - the staff is amazing, the food was fantastic and there was always something to do. What a special place!

David Spink

Absolutely amazing! My wife and I went on a trip with some friends and we all loved it. The resort is clean and well maintained. The staff were all so friendly. The food and drinks were delicious. We'd love to come back.

Shana Simon (Shana)

103 days ago

Our recent stay at Coconut Bay was truly memorable, and much of that is because of the incredible staff who made our family feel so welcome. A special mention goes to Emani at reception. He is genuinely one of the sweetest people we met during our stay. He took ownership of a concern I raised and did everything within his power to resolve it. His kindness, professionalism and care did not go unnoticed. Ms Mary, the omelette queen during breakfast, completely changed my opinion on omelettes. Fun fact: I don’t usually like omelettes at all, but for two weeks straight she made the most delicious omelettes I’ve ever had. She greeted everyone with a smile every morning and brought so much joy to breakfast. Shakina, the breakfast hostess with the mostest, deserves huge recognition. She welcomed guests warmly every day and ensured everyone was looked after. Even during the busiest periods, she managed the dining floor with grace and professionalism. The staff seemed happy, motivated and passionate, which speaks volumes about her leadership. Our housekeeper, Cassey, kept our room immaculate and regularly left beautiful notes that made our stay feel extra special. Genia at Calabash was simply wonderful. He helped calm our son during a tantrum, entertained the children, and lifted our spirits as parents when we were feeling overwhelmed. He made sure our entire family had a fantastic evening and went above and beyond for both the adults and the children. Quincy looked after us during dinner service with warmth and a constant smile, always making us feel valued and cared for. Billy in the market area was honest, kind and helpful. She ensured I received fair prices and genuinely looked after me when purchasing items. Her integrity was refreshing. Maryse from the duty-free boutiques on both the ground and first floor became my favourite person to shop with. She was easy-going, customer-focused and incredibly helpful. Her suggestions helped me find several items I had been struggling to locate, and she truly has a beautiful soul. Overall, the people were amazing, the atmosphere was buzzing, the food was delicious, the hotel was immaculate, and the entertainment was some of the best we have ever experienced. Coconut Bay is a resort that I would highly recommend. However, there was one significant issue that personally affected our family. On several occasions, security staff treated my father-in-law disrespectfully, seemingly assuming he was “just a driver.” I encouraged my father-in-law to explain that he was family, but he gently reminded me that no Saint Lucian should be treated differently based on their role or appearance. He was absolutely right. I raised these concerns with reception, who handled the matter with genuine care and did their best to address it. Unfortunately, on our final day, a similar incident occurred again. As visitors with strong family ties to Saint Lucia, this experience was deeply upsetting, particularly because it involved one of our elders. Had I been an uninformed tourist without local connections, I may never have noticed this issue and would likely have returned without hesitation. Sadly, because of this experience, we will not be returning. That said, the incredible staff members mentioned above deserve every bit of recognition for the warmth, care and hospitality they showed our family throughout our stay.

Empress

114 days ago

I had a great time at this resort, I especially love their pools.

Jensen Anders

115 days ago

I rate this 5 stars because I went to a restaurant in the resort (Calabash) and it was amazing. First we have the waiter Shannil he was kind and funny st the same time. The chefs made some really good food. I had the catch of the day fish and mashed potatoes. Definitely recommend 👌.

Tina Winfrey

117 days ago

One of the best resorts we have been to!!!!! What a great vacation! The short ride from the airport to the resort was one of the deciding factors in choosing Coconut Bay Resort. We were welcomed with a refreshing drink and a cool towel to freshen our face. And, that wonderful customer service continued throughout our entire stay. Marquis was our first wait staff and was super attentive. Shekina was always smiling! And, Kianda at the front desk is awesome! So polite and willing to answer our crazy questions! Our room attendant was Olivia. We enjoyed her daily notes! Loved that there were food stations in the main dining room and that it was spread out! We did eat at some of the specialty restaurants, which was also very good. We learned that the resort was at capacity but it never felt crowded. As a matter of fact, several times we had a pool to ourselves (10 of us). Our group booked some excursions. The buggies with "Snoop" and "Tupac" and company was fun AND educational! The only disappointment was the amount of algae (nothing the resort can control) but the resort is constantly cleaning it up. And, they do have a beach within walking distance (or they will drive you there on a golf cart) that is nice. We rented a cabana and it was definitely worth it! This is the first resort that I was ever introduced to the general manager (John) and saw him around everywhere making sure things were being done. Even saw him cleaning something up off the floor (he cleaned it...did not look for one of the other employees to clean it). Definitely recommend Coconut Bay! Thank you for going above and beyond for your visitors!!!

Megan Sullivan

We loved Coconut Bay! We wish the daytime events were more focused on because we would've loved to play games and mix up our usual activities. All the staff was so kind and amazing. Everyone we interacted with, including the people who took us on our excursions, were full of life and so informative. The excursions were amazing and beautiful and we loved getting to see the culture and other parts of the island. The bars were so fun and the bartenders were always making sure we were having the best time and being taken care of. The food was great, but we would have loved more traditional seasoning to the type of food that was being served and more salt. The pasta at the dinner buffet was amazing! Our favorite dinner was Silk, it was delicious!!!! We wish there was more fish overall for food options. Overall, everything was great! The rooms were clean, the food and drinks were good, location was perfect, and the staff was the best! I couldn't recommend Coconut Bay enough.

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