ADULTS – FAQs
WHAT IS THE DEPTH OF YOUR POOLS?
Coconut Bay has five pools, a lazy river and a waterpark with slides and plunge pools. The maximum depth of any pool area is 4 ft.
DO I HAVE TO SIGN UP FOR KIDZ KLUB ACTIVITIES?
For daytime activities, it is NOT necessary; however, sign up is required in advance for evening activities so our Kidz Klub staff can plan and staff accordingly.
CAN I LEAVE MY BABY AT THE KIDZ KLUB?
Yes we have infant facilities and air-conditioned napping quarters.
CAN CHILDREN SIGN THEMSELVES OUT OF THE KIDZ KLUB?
No. For the safety of all our young guests, we ask that a parent or guardian sign each child in and out of the Kidz Klub.
IN THE EVENT OF AN EMERGENCY, HOW WILL YOU REACH ME?
All parents are given the option to use a local cell phone while their child is in the Kidz Klub. Cell phones are available on check-in/check-out basis.
ARE KIDZ KLUB STAFF TRAINED IN THE EVENT OF AN EMERGENCY?
All Kidz Klub staff are CPR trained and in the event of an emergency the resort Nurse (available on resort from 9 am – 11 pm daily) can attend to a child. We also have a physician on call 24 hours per day.
IF MY CHILD HAS ALLERGIES, WHAT SHOULD I DO?
Please notify our staff of any food or environmental allergies upon check-in/registration with the Kidz Klub. Please also feel free to notify our executive chef of any dietary concerns.
KIDS – FAQs
DO YOU HAVE CEREAL FOR BREAKFAST?
YES! Aside from fruit, made to order omelets and French toast, we also have pastries and cereals like Rice Crispies and Fruit Loops.
WHAT KINDS OF SNACKS DO YOU HAVE?
Popcorn by the blue bar every day PLUS hot dogs, hamburgers and pizza in the beach grill.
WHEN ARE THE WATER SLIDES OPEN?
The water slides are open from 10 am – 4:30 pm each day.
HOW TALL DO YOU HAVE TO BE TO RIDE THE WATERSLIDES?
48 inches or ride with a parent or guardian.
DO YOU HAVE ICE CREAM FOR DESSERT?
YES! Vanilla, chocolate or the popular coconut flavor is available in Coconut Walk and our specialty restaurants.
CAN I GET DRINKS AT THE SWIM-UP BAR?
YES! There is a special service area and a special cocktail menu at the swim-up bar just for kids.
DO YOU HAVE CAKE AND COOKIES FOR DESSERT?
YES! The best chocolate cakes are available in the themed dinner buffets on the pool deck and cookies are available at the dessert bar in Coconut Walk.
CAN I GET A FRUIT SMOOTHIE?
YES! Smoothies are available for breakfast in Coconut Walk and at our resort bars. Try the strawberry banana smoothie from the lobby bar. It is great!
DO YOU HAVE CHICKEN NUGGETS AND MAC & CHEESE?
YES, these can be found in the kids buffet area of Coconut Walk.
CAN I HAVE PIZZA?
YES, made to order. You can choose the toppings but not in the pool or waterpark.
CAN I HAVE MY PICTURE TAKEN WITH COCO & LOCO?
YES! Coco & Loco, our resident mascots, spend time with our guests every evening in the lobby. Check the activity schedule for times.
CAN I MAKE A TIE DYE T-SHIRT?
YES! Tie dye is a family activity, once per week. Please check the activity schedule for day and time.
DO YOU PLAY MOVIES OUTDOORS?
YES! We offer family movie night on the lawn of the Splash wing every week. Please check the activity schedule for day and time.
WHAT GAMES CAN I PLAY?
We offer mini soccer, pickle ball, beach Olympics, board games, Lego building, a scavenger hunt, sand castle building, coconut bowling, balloon toss and more at Kidz Klub!
ARE THERE ARTS AND CRAFTS?
YES! We offer finger painting, coconut painting, family tie dying, jewelry making and you can even create your own CocoLand photo album!
CAN I HAVE A DANCE PARTY?
YES! You’ll be able to dance at Disco Night every week! Please check the activity schedule for day and time.
HOW MANY WATER SLIDES ARE THERE?
We have three water slides on Splash and two pools. The Coconut Canon is an enclosed slide, the Coconut Coaster is an open slide, and we also have a small green slide.
HOW MANY PEOPLE CAN GO DOWN THE SLIDES AT ONCE?
WHERE CAN I HAVE A WATER WAR OR PLAY WATER GAMES?
At the beach, in either of the Splash pools, or in the Kidz Klub.
WILL I SEE FUN BIRDS AND ANIMALS ON THE NATURE WALK?
We have lots of colorful birds on the island and you’ll get to meet lots of great animals at the petting zoo.
WHAT TYPES OF ANIMALS CAN I MEET?
We have donkeys, goats, sheep, ducks and horses!