b'CORPORATE SOCIAL RESPONSIBILITY: OUR STAFFCoconut Bays Corporate Social Responsibility,Sustainability And Conservation InitiativesTraining and Development Employee Health & Wellness All Coconut Bay personnel receiveTo promote health and wellness among our workforce, Coconut Bay ongoing training in customer service,provides an employee Group Health and Life Medical Policy and has professionalism, and communicationarranged Health Fairs on property for staff and their families where health in addition to their specific areas ofpractitioners including doctors, counsellors, dentists, and nutritionistsexpertise. Employees also gain skills inwere invited to conduct screenings and examinations on resort in aother departments as part of Coconutconvenient and confidential setting.Bays Cross Training Program. Based on ongoing performance evaluations, we assess training needs and deliver continuous in-house training by ourexperienced management team as well as outsourced certified trainers. We are proactive in retaining staff members and are proud that 75% of our leaders (managers, supervisors, and shift leaders) were initially hired as line staff. To be appointed to a supervisoryTeam Buildingrole, Coconut Bay requires employeesA range of events and programs are in to undergo supervisory training andplace to retain and motivate staff, from become certified with an accreditedcareer advancement opportunities to institution such as the University of theincentives and rewards, ensuring our West Indies (UWI), National Researchteam members are highly engaged and and Development Foundation (NRDF),motivated throughout the year. Collab-American Hotel and Lodging oration and team building are promot-Educational Institute (AHLEI). AHLEI alsoed by assigning staff to in-house teams allows employees to pursue coursesfor monthly sporting activities. Team asynchronously to be certified in theirbuilding activities are also frequently area of expertise, for example Certifiedincluded in resort training exercises forRestaurant Server and Certified Guestall departments.Service Professional.Over the years, Coconut Bay hasislands south. The resort has previously funded training for our engineeringserved as the training ground for the workers to pursue courses in HVACVieux Fort Technical Schoolwith Sir Arthur Lewis Communityproviding our physical assets as anCollege, skills that fill a need in theopportunity for hands-on training. 20 YEAR ANNIVERSARY 9'