Concierge Upgrades

Upgrade Your Vacation Experience With Expansive Views, Award-Winning Service
& Extensive Amenities In Coconut Bay’s Concierge Accommodations


Concierge Jr. Suite Amenities

Concierge Jr. Suite Amenities

  • Invitation to Weekly Couples Only Harmony Dinner
  • Invitation to Weekly Adults Only Harmony Dinner
  • Robes & slippers in room
  • Free WiFi in room
  • Vacation planning assistance
  • VIP check-in and resort orientation
  • Evening turndown service

Upgrade for as low as $20 per person, per day!


Book Now and select Harmony Junior Suite.
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Concierge Premium Amenities

Concierge Premium Amenities

  • Invitation to Weekly Couples Only Harmony Dinner
  • Personalized bar: 2 bottles (per room) of standard wine or liquors
  • Free WiFi in room
  • Vacation planning assistance
  • VIP check-in and resort orientation
  • Evening turndown service

Upgrade for as low as $20 per person, per day!


Book Now and select Harmony Premium Oceanview.
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Concierge Jr. Suite Amenities

Concierge Premium Amenities

  • Family welcome pack
  • Daily themed family amenity delivered in room
  • Private CocoLand Kidz Klub orientation
  • Invitation to weekly hayride and bonfire
  • Secure private babysitting services as needed
  • Free WiFi in room
  • Weekly Pirate-Themed Beach Party
  • Free round of paintball per family

Upgrade for as low as $20 per person, per day!


Book Now and select Splash Premium Oceanview.
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Guests of Concierge Rooms Will Enjoy Legendary Hospitality
Combined with Endless Amenities on Coconut Bay’s 85 Acre Retreat.

Upon Arrival

  • Guest are personally greeted upon arrival with cold,
    scented hand towels.
  • Welcome cocktails and sparkling wine is served.
  • Private check-in with welcome packet.
  • Private resort orientation.
  • Escort guests to room and ensure luggage is delivered.
  • Review In-Room Bar amenities and take liquor order.

During Your Stay

  • Guests are provided complete Vacation planning assistance: Secure dinner reservations, tour bookings, and spa appointments.
  • Preferred seating arranged in the restaurant of choice for dinner.
  • Liaise with housekeeping regarding the servicing of room.
  • At Your Service calls executed daily with guests.
  • Recognition of special occasion celebrations.
  • Reserved tables at weekly Caribbean and Country & Western night.
  • Nightly turndown service.

Upon Departure

  • We make sure all your loose ends are taken care of on the day of departure.
  • Ensure bags are brought to the departure area.
  • Arrange transportation to the airport.
  • Provide detailed instructions regarding check-out.

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